Delivery & FAQ

Deliveries and collections are available Tuesdays through Sundays. We are closed on Mondays.

Pantler contracts third-party delivery couriers and bears no responsibility for damage after products have left our premises. While we have not experienced any issues with third-party delivery, self-collection is the only way to guarantee product intactness.

Please ensure that recipients are aware of the delivery and will be present to receive the order as many items are temperature-sensitive. Repeat delivery attempts are not possible at this time.

Deliveries will be made between 11am and 6pm. As a small business, we do not have the scale to accommodate timing requests, but are working on increasing delivery and collection options. Thank you for your kind understanding.

$18 flat rate to anywhere in Singapore reachable by car. Delivery charges are waived for orders above $220.

The order will be returned to our store where we will hold it the rest of the day for collection. At the end of the day, we will discard the items. No refund will be provided.

Self-collections are available Tuesdays through Sundays, during our opening hours (10:30am – 6:30pm), at the hourly slot selected at checkout. We are closed on Mondays.

We are happy to hand over your order to a third-party courier arranged by you (eg. Lalamove, GrabExpress), however, we will bear no responsibility for damage after products have left our premises.

Made-to-order cakes and tarts need advance notice, shown on each product. Your earliest available date is set by the longest lead time in your cart.

You may reach us on WhatsApp at +65 89945076. Our team will attend to enquiries during store operation hours. Please inform us at least 2 days in advance should there be any changes.

You may reach us on WhatsApp at +65 89945076. Our team will attend to enquiries during store operation hours.

Orders above $800 are handled by our team. Please email [email protected] for bulk, corporate, and catering requests.

We are not halal-certified. Please note that many of our products contain alcohol. We use fish gelatin.

We are unfortunately unable to accommodate recipe modifications. While allergens are listed on respective product pages, please note that all food is prepared in the same kitchen and there is still a risk of cross-contamination.