Open Tuesday to Sunday · Closed on Monday
Pantler

Legal

Terms & conditions

Orders

  1. All goods are subject to availability and change without prior notice. We will endeavor to notify you as soon as possible if an item in your order is unavailable, and offer a replacement or refund.
  2. Actual products may vary slightly from the images shown.
  3. While allergens are listed on respective product pages, please note that all food is prepared in the same kitchen and there is still a risk of cross-contamination. Pantler will not be responsible for allergy-related medical incidents.
  4. Please note that all orders will only be ready for collection at the appointed time. Please inform us at least 2 days in advance should there be any changes. Orders not collected on the appointed date will be discarded at the end of the day.

Refunds

  1. If you change your mind about your order, we will do our best to accommodate changes within reasonable notice, however, no refunds will be permitted.
  2. All goods sold will not be refunded nor exchanged after they have left our premises. Please always check and confirm that your order is correct before leaving our store.
  3. For any feedback or issues pertaining to our products, please contact us at [email protected] and share proof of purchase. We also request that you return the product to our store so that our kitchen may review it thoroughly.

Delivery

  1. Pantler contracts third-party couriers for our deliveries. Pantler will not be responsible for any courier providing these services nor for any damages once the product has left our premises. In case of loss or damage, claims should be made directly to the courier or logistics supplier. We will provide all necessary contact details.
  2. Please ensure that the recipient is aware of the delivery and that there is someone to receive the order. The courier may attempt to contact you or the recipient during the delivery. If there is no one to receive the order, it will be returned to our store where we will hold it the rest of the day for collection. At the end of the day, we will discard the items. No refund will be provided.

Pantler Rewards

  1. Customers who spend $25 per month will receive VIP status for the following month. The start of each month corresponds with date of initial signup to the membership programme. Status renews each month with $25 monthly spend.
  2. After entering your birthday in the portal, please allow up to a week for any eligible vouchers to appear. Once entered, birthday date changes are not permitted.
  3. By enrolling, you consent to the collection and use of your data in accordance with the Personal Data Protection Act. Please refer to our privacy policy for more details on how we use your data.
  4. We reserve the right to amend or suspend any component of the rewards programme at our discretion.